Marine investigation M16C0146

Fjord Saguenay II

The occurrence

On 07 September 2016, the passenger vessel Fjord Saguenay II reported that while boarding passengers in Sainte Rose du Nord, Quebec, the gangway between the wharf and the floating pontoons collapsed. Several of the passengers that were standing on the gangway at the time of the occurrence sustained injuries.

Map of the area


Photo of Steven Neatt

Captain Steven D. Neatt has been a senior marine investigator at the Transportation Safety Board of Canada (TSB) since 2013.

Prior to joining the TSB, Captain Neatt held various positions in the Canadian Coast Guard (CCG). He has 15 years seagoing experience on CCG ships in the St. Lawrence River and extensive experience in the Arctic. As well, he worked ashore with the CCG in senior positions including 6 years as Icebreaking Program Superintendent.

Captain Neatt graduated from the Canadian Coast Guard College in 1989 and holds a Bachelor of Technology in Nautical Science from the University College of Cape Breton. He holds a Master Mariner’s certificate.

Transportation Safety Board investigation process

There are 3 phases to a TSB investigation:

  1. Field phase: a team of investigators examines the occurrence site and wreckage, interviews witnesses and collects pertinent information.
  2. Examination and analysis phase: the TSB reviews pertinent records, tests components of the wreckage in the lab, determines the sequence of events and identifies safety deficiencies. When safety deficiencies are suspected or confirmed, the TSB advises the appropriate authority without waiting until publication of the final report.
  3. Report phase: a confidential draft report is approved by the Board and sent to persons and corporations who are directly concerned by the report. They then have the opportunity to dispute or correct information they believe to be incorrect. The Board considers all representations before approving the final report, which is subsequently released to the public.

For more information, see our Investigation process page.


Safety letter

Marine Safety Information Letter no. 11/16 – Collapse of the platform and gangway
Read the safety letter

News release

TSB deploys a team to Sainte-Rose-du-Nord, Quebec, following the collapse of the gangway of a passenger vessel
Read the news release

Deployment notices

TSB deploys a team to Sainte-Rose-du-Nord, Quebec, following the collapse of the gangway of a passenger vessel
Read the deployment notice