Our values

As federal public service employees, we are guided by enduring public service values—respect for democracy, respect for people, integrity, stewardship and excellence. We at the TSB also place a particular emphasis on our own core values, which are of the utmost importance to the successful achievement of our mandate.


We maintain a highly skilled and knowledgeable team of professionals through leadership, innovation and commitment to continuous improvement in the delivery of our products and services.


We actively promote the exchange of information to advance transportation safety.


We are guided by honesty, impartiality, propriety, and accountability for our actions and decisions.


We are committed to treating all individuals and organizations with consideration, courtesy, discretion and fairness.


We maintain and promote a positive and proactive safety culture.

Leading the change

In 2014–2015, the TSB continued to implement the objectives set by senior management in its fiveyear Strategic Plan. Significant progress was made in such key areas as information management, increasing awareness of the TSB and its work, and maintaining a knowledgeable and professional workforce.

Because the TSB’s work is fundamentally reliant on the collection, retention, management and analysis of occurrence information, management continued to prioritize the enhancement of its information-management processes and tools. Progress was made in formally identifying and documenting information resources of business value and the related repositories, and consequently updating information management policies and practices. To the extent possible, the TSB also transitioned to a digital-only approach for information management, and implemented monitoring tools for e-mail and digital records. The department also modernized the database that manages information on Aviation occurrences. Notably, the TSB now publishes data extracts on its website along with other occurrence information, in order to provide public access to more detailed information.

In an effort to increase the uptake of recommendations and other safety communications, the TSB endeavoured to raise awareness of transportation safety issues through continuously improved communication products, and emphasizing outreach activities. As part of this effort, the TSB updated its Watchlist and focused outreach activities around the safety issues representing the greatest risks to Canada’s transportation system. The organization also maintained its commitment to providing information in a timely manner.

Strategic human resources management was also improved with investments in training and development of TSB employees. Last year, a particular focus was placed on updating the accident investigator training program; implementing mandatory critical incident stress management training; updating the manual of investigations; and streamlining some components of the report-production process.

Transportation Safety Board awards

In June of each year, the TSB honours outstanding employees for their efforts. In 2014, six individuals were recognized for making valuable contributions to the public service. The recipients of the Transportation Safety Board awards have provided tremendous leadership on critical TSB projects, often under difficult conditions.

Outstanding achievement award:

This award was given to Jonathan Lee, the Manager, Regional Operations (Western) in the Aviation Branch, for his work investigating a mid-air collision between two aircraft near Warrenton, Virginia. Because one of its own employees was involved in the accident, and to avoid a conflict of interest, the U.S. National Transportation Safety Board asked the TSB to conduct the investigation on its behalf. The task of leading the high-profile and politically-sensitive investigation fell to Jonathan, whose exemplary performance delivered a report that met the highest standards.

Excellence in leadership award:

This award was presented to Don Ross, a Senior Investigator in the Rail Branch, who was recognized for the exemplary job he performed as leader of the Lac-Mégantic investigation team. This difficult task involved overseeing the large on-site team of TSB experts, as well as coordinating efforts with numerous municipal, provincial, and federal agencies—all while simultaneously managing an unprecedented level of media interest.

Impact award:

This award was given to Glenn Budden, a Senior Investigator in the Marine Branch, for his tireless efforts to improve the fishing safety culture by conducting thorough investigations, and doing outreach and advocacy to get the safety messages out to fishermen.

Client service award:

This award was presented to Emmanuel Salmon, a Senior Analyst with the Access to Information group. Despite particularly challenging circumstances, which included a 40% increase in information requests, Emmanuel consistently demonstrated a positive attitude and an exemplary level of engagement while providing exceptional service to both TSB employees and external clients.

Excellence in investigation award:

This award was presented to two teams in 2014. The first, under the leadership of Senior Aviation Investigator Brian MacDonald, investigated the crash of First Air flight 6560 in Resolute Bay, Nunavut. The second, led by the Regional and Head Office Operations Manager Rob Johnston, investigated the fatal derailment of a VIA Rail train in Burlington, Ontario. Both teams carried out ground-breaking work that led to safety recommendations aimed at addressing longstanding issues in the aviation and rail modes.

Public Service Award of Excellence

The TSB’s Lac-Mégantic team was also recognized with the Public Service Award of Excellence. The team received the award in the category of Exemplary contribution under extraordinary circumstances, which “recognizes teams or departments that have performed their duties in an exemplary manner under extraordinary circumstances and in a manner that constitutes a contribution of unusual merit to Canada.” This award was presented to the team by the Governor General and the Clerk of the Privy Council at Rideau Hall in September 2014.

Communicating with Canadians